Complaints and cancellation of purchase
Products sold through our online store are accompanied by all legally necessary documentation. If there is a need to advertise a specific article on quality, we will fulfill all legally defined obligations for the seller, in the same way as if you bought the goods in a traditional store.
– If the delivered product is damaged or incomplete, the problem must be recorded on the spot, in front of the courier, by checking the goods and if something is wrong, report the defect immediately. If the courier does not wait for you to check the package, the deadline for complaints is 14 days. If the package delivered to you by the courier is damaged, you can refuse the shipment, if the damage is found after delivery and opening of the package, you are obliged to report the complaint within 24 hours, otherwise it will not be accepted.
– In the event of a complaint, contact us at the contact numbers on our page to arrange the collection of the defective device and deliver it to our complaints service.
– If the product you ordered arrives damaged during delivery, you must contact the courier service that delivered the product within 24 hours in order to make a report, and then inform us about it.
– You have a period of 14 days, from the day of receipt, to return the goods to the seller, if for some reason you are not satisfied. The customer can return the goods only with an INVOICE and written REASON FOR RETURN. We will accept the goods and issue a refund, if you have not damaged or otherwise reduced the value of the product during that period. You need to inform us about it at [email protected] and fill out the form for unilateral termination of the contract located on this site. The return of goods and money is at the expense of the buyer.
You can download the complaint form (link to the complaint form) here.
You can download the Purchase Cancellation form (link to the form) here.