Terms of purchase

Aponi doo
Bulevar Despota Stefana 116, 11000 Belgrade, Serbia
Identity number: 21398900
PIB: 110893591
Activity code: 4645

Based on the provision of art. 13 and art. 27 of the law on consumer protection (official gazette rs 62/2014) limited liability company for trade, production and services Aponi d.o.o. informs its consumers who buy goods online:

– That the sale of goods via the website www.aponi.rs is carried out as part of the registered activity of the company Aponi d.o.o., Bulevar Despota Stefana 116, 11000 (Palilula) Belgrade, Serbia, Mat. no. 21398900, PIB: 110893591, Tel.: +381 11/3341 543, www.aponi.rs;
– That is the email address for complaints [email protected];
– That the basic features of the goods can be found on the website www.aponi.rs;
- That according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014) purchases are made through our sales website www.aponi.rs considered distance selling;
- That the selling price of the goods is indicated with each item;
- That VAT is already included in the stated price for each item;
- That the cost of delivery is free if the amount of the order is greater than RSD 5,000.00. If the amount of the order is less than 5,000.00 RSD, delivery is charged in the amount of 350.00 RSD;
- That we deliver the ordered goods within 2 working days via the GLS courier service in the manner defined on the Delivery method page here;
- That the purchase of goods with special price benefits or price incentives is carried out in accordance with the conditions specified on the online store www.aponi.rs;
- That the consumer purchases the goods via the online store www.aponi.rs can pay with payment cards, payment to the account (only for legal entities) or cash on delivery, i.e. in cash upon collection;
- That the consumer has the right to replace the delivered article if the article is damaged or incomplete, in the manner defined here.
- That in the case of receiving the goods, the consumer does not want to keep the same item, he has the right to withdraw from the contract and refund the amount of the purchase price paid for the goods in question within 14 days in the manner defined here.
- You can download the withdrawal form here.
- For goods ordered through the online store www.aponi.rs the consumer has the right to declare a complaint on an already used product in the manner defined here.
- You can download the complaint form here.
- You can view the supported payment methods here.
- We always try to have every item in the web store in stock, but due to market dynamism and the number of sales facilities we have, there is a possibility that in some cases, items that are no longer available in our warehouse may be ordered. If this happens, our sales department will notify you by email or phone and offer you an alternative. Please note that the information on available quantities is adjusted to the real situation every 24 hours and that it is possible that the item you have selected is not currently available, which our team will inform you about.
- Privacy policy and protection of confidential transaction data can be found here.

All payments will be made in the currency of the Republic of Serbia - Dinar (RSD). The amount for which your payment card will be debited will be expressed in your local currency through conversion to the same at the exchange rate used by your bank, which is currently unknown to us. As a result of this conversion, there is a possibility of a difference from the original price listed on our website.